Building a Sustainable Enterprise-Wide Moment-By-Moment, Person-By-Person Customer Engagement Strategy
Diane S. Hopkins
Founder and CEO of ExPeers
May 20th, 2021
12-12:45 pm CST
DIANE WILL SHARE HER THOUGHTS ON:
How your organization can develop and implement a sustainable exceptional experience strategy
How you can foster a safe and collaborative environment to enable innovation through co-creation
What business leaders can do to stimulate emotional, intellectual, and financial revenue streams
Diane has over 20 years of experience serving as a leader in market communications, customer experience strategy, and innovation culture. She is the founder and CEO of Expeers, a Pennsylvania-based customer experience, and innovation strategy consulting firm. Diane has trained hundreds of leaders of large organizations as exceptional experience coaches. She served as one of the first Chief Experience and Innovation Officers in the U.S. healthcare industry and has received numerous awards for her work. Diane is an accomplished public speaker and the author of Unleashing the Chief Moment Officers and co-author of several books including the highly-anticipated It’s Hard to Be Easy due out in May of 2021.
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