CEO, Seventh Echo
OCT 21ST, 2021
12-12:45 PM CST
What Defines Customer Advocacy?
HINT: It’s Not a Testimonial
Customer Advisory Board vs. Customer Round Table: Why and How to Form Them
What To Do with Your NPS (Net Promoter Score)
For many sales and marketing leaders, customer advocates are the ‘Holy Grail.’ Beyond validating the business, they are trusted brand ambassadors who share their experiences and influence their peers. And yet, most companies do not cultivate and harness the power of their customer advocates, let alone know who they are. This has tangible business implications for growth companies because happy customers are a key to accelerating revenue growth. In this session, Patrick Rooney will provide the roadmap for identifying and unleashing the untapped power of your customer advocates with a focus on driving business growth.
Patrick Rooney has made a career out of challenging the status quo and conventional thinking to drive business transformation, capitalize on market opportunities, and scale companies. As the CEO of Seventh Echo, he brings his leadership in marketing and communications, customer advocacy, employee advocacy, as well digital, social media and word of mouth marketing. A restless innovator, Rooney previous endeavors include founding QUEsocial, an award-winning employee advocacy platform acquired by Symphony Talent in 2016. He also co-founded Zocalo Group, a leading digital, social and word of mouth marketing agency that has since been acquired by Omnicom.
In case you missed it, we heard from Chitra Iyer, Principal Consultant & Co-Founder of Kairoz Partners.
Nicole discussed how ecommerce can accelerate growth in manufacturing sales when you bring customer insights from your sales team along the way.
In case you missed it, we heard from Jonathan Schroeder, President of 3D Platform.
Deliver More Value (and Satisfaction) to Your Customers While Maximizing Your Profit
Fostering an Instinct Culture to Provide Exceptional Experiences Most of the Time
The Landscape Of Selling Has Changed. Your Selling Strategy Needs To Keep Up.
There are Nine Growth Lanes an organization can take to scale.
In case you missed it, we heard from Doug Farren, Managing Director of the National Center for the Middle Market.
Real-life stories about Anchor Harvey’s successes and lessons learned over the last 18 months.
Learn how the future of 2021 might impact your business and get insights on what you can do to better prepare for a year of success.
As a smart career move, utilizing organizations in your chosen field allows you to develop your skills, make connections, and build your self confidence.
Addressing Diversity: Hiring for and maintaining diverse and inclusive work environments
You’re going to love working with us, and here’s why: Building an Exceptional Client Experience
Learn how each methodology has improved and strengthened Kevin's team and his company.
Adapting and responding swiftly, but soundly is critical. And this webinar has you covered!
Ideal for leaders and employees looking ready to go beyond innovation as a buzzword and truly make a change in their organization.
We’re in a career and workplace revolution, where businesses need to quickly find ways to adapt or they will disappear. So what do all thriving companies have in common? In one word - agility.
The FedEx Express® brand is synonymous with urgent deliveries but, over the past six months, even this 36 billion dollar company wasn’t immune from the pandemic’s business challenges.
Top business advice is not easy to come by, but finding the go-to people during a crisis can be critical to success.
The time is NOW to reset your strategic plan for growth, innovation, technology, and culture.
Chris shows us how you can build trust with potential customers, increase your conversion rate AND build SEO value for your website - all by using reviews!
Jim speaks to why CARR Machine & Tool is preparing for the reshoring revolution with the 3 C's of business: Culture, Capacity, and Capabilities
Crafts joins COVID-19 outbreak fight by rapid-production of the tooling needed to accelerate test kit production
Mark talks about how Get Maine Lobster has successfully navigated the highs and lows of 10x more orders