Customer Spotlight: Updating Your Digital Front Door
It’s often said that your company’s website presence is the “digital front door” to your company, and that front door can leave quite the impression. Did you know that 88% of online consumers will not return to a website following a bad experience?
Read More
Customer Experience Starts with Employee Experience
Our guest, Diane S Hopkins, author of Unleashing The Chief Moments Officers, shared the methodology she uses to help organizations transform their customer experiences in our May webinar. In her Exceptional Experience Strategy Map, an organization needs to move their culture from thinking about customer experience as an "initiative" to an internal "instinct" that anticipates customer's needs and has the skillsets to exceed the expected consistently.
Read More
The Growth Method - Building A Growth Mindset In Your Organization
In our webinar with Women and Manufacturing (WiM), we explored the concept of how an employee can advance their career as part of organizational growth initiatives or innovation investment. Our three panelists shared their career journeys and how they took on projects both inside and outside of their companies to develop new skill sets or build expertise. The Center for Creative Leadership's research studies on executive growth and development confirmed that experience is the best teacher. In these studies, they found that various leadership challenges contribute to a managers' becoming experienced. But learning was not automatic. It was possible to have the knowledge but miss the meaning.
Read More
Small Business Owners Rise Through Difficult Times With Alternative Learning
Next Level Northwest has helped a number of small- to mid-size businesses in northwest Chicagoland create jobs, expand facilities and grow revenue through entrepreneurial education.
Read More
Turning Uncertainty Into Off-The-Charts Customer Satisfaction
A net promoter score measures customer experience and helps predict business growth. It can be a challenging obstacle to overcome. The consultancy who created it, Bain & Company, sets the bar even higher for B2B companies—anything less than 60 percent is considered a red flag. That's why it was pretty big news for Bales, a metal surface solution company, to learn that their NPS has gone up four points from 2019 to 77 percent and maintained the high level throughout the pandemic. The average NPS score in manufacturing is a meager 53 percent—but why does all of that matter at all? Because companies with a high NPS score tend to grow four to eight percentage points above their market's annual growth.
Read More
In the Mighty-Mid Market, the Future Looks Bright
There are nearly 200,000 middle-market businesses representing one-third of the U.S. economy. While definitions of this group vary, the National Center for the Middle Market categorizes it as businesses with top-line revenue between 10 Million and 1 Billion. These companies are private and public, family-owned, geographically diverse, employ approximately 48 million people and span across all industries.
Read More
Client Spotlight - 100-Year-Old Forging Company Grows over 20% in 2020
Anchor Harvey has been featured in the industry news and podcasts quite a bit in recent months and with good reason. This 100-year-old aluminum forging company has faced down what could have been a disastrous year due to the pandemic.
Read More
2021 - A Look Forward From Our CEO
It's hard not to get excited about something new - a fresh start, a birth, a new year. 2020 is over, so how can we take the lessons we learned and use them to our advantage this year?Our first
Read More
Beyond the Tagline: Living a Brand Promise and Making an Impact
The unique and powerful story of Elk Grove Village and its commitment to being Beyond Business Friendly is well-known on a local, regional, and even global level.
Read More
Capitalizing On Positive News - Promoting Capabilities During COVID-19
During the COVID-19 pandemic, having test kits available became a critical need so that mass testing could become a reality. With more tests, our country could begin to lift shelter-in-place directives so that businesses could resume and life return to a new “normal.”
Read More
“The Customer Is King”, Especially in a Pandemic.
We all remember the adage that it costs five times more to acquire a new customer than retain a current customer. The coronavirus pandemic has put an even greater emphasis on client retention given spending is at an all-time low. Customers are the lifeblood of your company. The following are three ways to support client retention and keep revenue flowing.
Read More
Will Your Business Hit A Growth Ceiling?
Growth is the biggest challenge in any business, regardless of industry, with or without a global pandemic. In a world where external forces are impacting business success like never before, conventional wisdom and experience can no longer guide growth strategies.
Read More
Client Spotlight - Municipality Takes Proactive Approach to Supporting Businesses During Pandemic
Red Caffeine worked with the Elk Grove Village economic development team and a steering committee of business leaders to launch a new website that helps local businesses respond to and recover during the novel coronavirus pandemic.
Read More
Fighting COVID-19: Manufacturer supports increased number of tests
Throughout the COVID-19 pandemic, businesses have had to adapt and change more rapidly than ever before. Adjusting to staff working remotely, dealing with social distancing protocols, and keeping employees safe and healthy against an invisible threat has kept many businesses spinning to adjust to this new normal.
Read More
Client Spotlight - GiGi's Playhouse
GiGi’s Playhouse, headquartered in Hoffman Estates, IL, is the only Down Syndrome Achievement Center dedicated to offering free educational, therapeutic and career-based programming for individuals with Down syndrome.
Read More
Business as "Un" usual - Thoughts for Business Leaders
As business leaders, we face many challenges. Still, the recent international health crisis is unprecedented even for those who have weathered other setbacks like recessions, business divorces, or losing significant customers. At first, it seemed like it would be business as usual, but it's not. Over the past few weeks, our company has gone from flex work to entirely remote.
Read More
A unique "GRAD" school for entrepreneurs
Where do the business runners of today find ongoing learning options that help them scale their business? Traditional degree programs provide an incredible advantage for aspiring founders, but what about the many people who found a company post-college or need support once past the initial start-up phase?
Read More
Working with the best
The Red Caffeine team has the pleasure of working with Bales Metal Surface Solutions and Specialty Manufacturing, Inc. on a daily basis.
Read More
Funding Your Employer Brand Plan—A Numbers Game You Need to Win
With unemployment continuing to trend under 4%, and companies' focus on employee recruitment and retention as we all fight in the war for talent, savvy leaders are starting to invest in employer brand strategies as part of their growth plan and competitive advantage.
Read More
Time Is Money
Teaching employees to think and act like owners is a concept pioneered by Jack Stack in his turn-around of SRC Holdings in the 80s that inspired both a book and an open-book business methodology that is now known as The Great Game of Business (GGOB).
Read More
We've raised the bar!
We continue to raise the bar high for ourselves to ensure that we never stop growing. Each and every day we enhance our processes, add to our service offerings, grow our talent pool, and drink even more caffeine.
Read More
A competitive edge in municipal marketing: Planning for strategic growth
Complex municipalities often have well-defined goals. What sets some in the public sector apart is the ability to think and operate in terms of business objectives -- to understand the "why" behind their actions and communicate that to internal and external stakeholders.
Read More
What is lost talent costing you?
With the unemployment rate being at a record low, finding and retaining top talent is critical. A number of things are affected by a vacant position, and many business owners may be surprised at the cost. The war for talent is in full force, so how can companies prepare themselves for battle?
Read More
Is your business failing to scale? You need a GROW-TO-MARKET™ plan
No matter the size or industry, most companies need customers, employees, and processes to achieve growth goals. Learn how a Grow-to-Market plan could help your team scale strategically.
Read More
Five tips to create a winning employer brand
Today’s competitive talent market requires businesses to up their game to become and stay an employer of choice.
Read More
Why social media is essential for your B2B sales and marketing strategy
No matter the industry, social media can play an integral role in your sales and marketing strategy.
Read More
Employer Branding for Manufacturers: How to Get Started
Building a powerful employer brand doesn’t have to be a scary thing. The key is to define your employer brand from the inside out.
Read More
Aligning Sales and Marketing Part 3: The Musical Number
The final part in our Aligning Sales and Marketing series. What's the last step?
Read More
Aligning Sales and Marketing Part 2: The Part Where You Help Me Help You
When aligning sales and marketing, regular conversation is the critical (but attainable) first step. The second step is where you help me help you.
Read More
We made the list!
Our efforts of fueling meaningful impact for our clients and ourselves have led us to 112% growth, and we have no plans of stopping.
Read More
Aligning Sales and Marketing Part 1: The Easy Part
Aligning the sales and marketing teams is a common pain point in any industry. Gain insight into the tools, processes, and best practices that'll help align your teams.
Read More
BRAND AWARENESS STARTS WITH YOUR TEAM
If you rebrand your company the right way, it’s not just reflected in the visuals. Launch your new brand internally to your team first to ensure that your employees are energized, entangled in the brand and enthusiastic about what was happening with the company.
Read More
3 Reasons You Should Define Your Exceptional Client Experience
An Exceptional Client Experience (ECE) leads to client retention, growth, and advocacy. Clearly layout and define your ECE to speak to the areas your clients can feel most value from your relationship.
Read More
Employees: Your Company's Most Powerful Social Advocates
Are your employees your biggest advocates? They should be! Learn how we encourage our team to engage with our company on social media and how their engagement affects brand awareness and employer branding.
Read More
5 Tips To Promote Your Business Through Digital Marketing
Ready to realize a meaningful ROI from your online presence? Here are 5 tips to help you focus on building and maintaining a successful and efficient digital marketing strategy.
Read More
RC - The best and brightest
This marks the third consecutive year that we have been awarded for our innovative and thoughtful culture. At Red Caffeine, we live and breathe our core values, which further align with the qualifications to be considered a winner.
Read More
Use video marketing to win the attention of your customers and clients
With so much content saturating the internet, it's hard to find a way to stand out and reach your audience. To keep up, use video marketing to win the attention of your customers and clients.
Read More
Does your sales team have the tools they need to close the deal?
Follow these five steps to find out if your sales team has the right tools they need to close the deal.
Read More
Aligning Sales and Marketing: Introduction to a Three-Part Series
In a perfect world, the hard work your marketing team is producing should relate back to your sales and annual revenue. But, we all know this is no walk in the park. Learn how to align your sales and marketing teams in this 3-part series.
Read More
Work shouldn't suck. RC wins best places to work 2017
Best Places to Work in Illinois is a research organization that conducts in-depth employee surveys to determine how people really feel about their workplaces.
Read More
What Every Business Should Know
Do you really know why your prospects and customers buy? Many companies assume that they have their finger on their customers' pulse because they have been in an industry for five, ten, or even fifty years. But this usually is not the case.
Read More
Your Growth Goals Are Unrealistic Unless You Create A Company Growth Engine
What’s the one thing you could do to ensure your company is sustainable? The answer is to create a growth engine for your business, of course. Many organizations neglect to invest in creating a predictable and measurable strategy to accelerate and manage growth. Six key areas can help companies sustain a growth engine.
Read More
What's In Your 'Stack?' It's Not Just MarTech Driving Business Today
The good news is with the increased ease of integrating platforms, Accounting, human resources and ERP software could be connected to your marketing software. At the very least, marketers and business leaders should be aware of the technology systems outside of MarTech and consider what data and processes could aid their business growth strategy.
Read More
Wake Up! How to Create a More Engaged Workplace Culture
Investing in your company culture will pay off with a lower turnover rate and a more productive staff in the long run. Wake up! Create a more engaged workplace.
Read More