The Critical Role of Customer Research in Shaping Business Success
In today's competitive business environment, understanding your customer is ...
Can You Set Your Pricing Based on the Value You Bring to Customers?
What are your products and services worth to customers? How do you compare to their next best option? Can you prove it? If you're unable to answer these questions, you are not alone. Surprisingly, very few businesses can articulate and substantiate their value.
Improving Customer Experience by Focusing on Employee Experience
Our guest, Diane S Hopkins, author of Unleashing The Chief Moments Officers, shared the methodology she uses to help organizations transform their customer experiences in our May webinar. In her Exceptional Experience Strategy Map, an organization needs to move their culture from thinking about customer experience as an "initiative" to an internal "instinct" that anticipates customer's needs and has the skillsets to exceed the expected consistently.
The Growth Method – Building A Growth Mindset In Your Organization
In our webinar with Women and Manufacturing (WiM), we explored the concept of how an employee can advance their career as part of organizational growth initiatives or innovation investment. Our three panelists shared their career journeys and how they took on projects both inside and outside of their companies to develop new skill sets or build expertise. The Center for Creative Leadership's research studies on executive growth and development confirmed that experience is the best teacher. In these studies, they found that various leadership challenges contribute to a managers' becoming experienced. But learning was not automatic. It was possible to have the knowledge but miss the meaning.
How Small Business Owners Thrive During Tough Times with Alternative Learning
Next Level Northwest has helped a number of small- to mid-size businesses in northwest Chicagoland create jobs, expand facilities and grow revenue through entrepreneurial education.
In the Mighty-Mid Market, the Future Looks Bright
There are nearly 200,000 middle-market businesses representing one-third of the U.S. economy. While definitions of this group vary, the National Center for the Middle Market categorizes it as businesses with top-line revenue between 10 Million and 1 Billion. These companies are private and public, family-owned, geographically diverse, employ approximately 48 million people and span across all industries.
2021 – A Look Forward From Our CEO
It's hard not to get excited about something new - a fresh start, a birth, a new year. 2020 is over, so how can we take the lessons we learned and use them to our advantage this year?Our first
Business as “Un” usual – Thoughts for Business Leaders
As business leaders, we face many challenges. Still, the recent international health crisis is unprecedented even for those who have weathered other setbacks like recessions, business divorces, or losing significant customers. At first, it seemed like it would be business as usual, but it's not. Over the past few weeks, our company has gone from flex work to entirely remote.
